Privacy Policy
This privacy policy explains how Studio Luz Imagem collects, uses, and protects information when you use our site or services. We are committed to protecting your privacy and handling your data in compliance with applicable data protection laws.
Information We Collect
We collect different types of information in connection with our services:
Personal Information: This includes information that can identify you directly or indirectly. We may collect personal details such as your name, email address, phone number, billing address, and payment information when you book a service, make a purchase, or contact us. If you participate in a photography session, the images created may also contain your personal information.
Information You Provide Voluntarily: We collect information you voluntarily provide when you fill out forms on our site, communicate with us, respond to surveys, or interact with us in any other way.
Usage Data: When you access or use our online platform, we may automatically collect information about your device and how you interact with our site. This includes your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
To provide and maintain our service.
To process transactions and manage your orders or service bookings.
To communicate with you, respond to your inquiries, and provide customer support.
To send you updates, marketing communications, and promotional materials that may be of interest to you, where you have consented to receive them or where permitted by law.
To improve, personalize, and expand our online platform and services.
To understand and analyze how you use our site.
To detect, prevent, and address technical issues or fraudulent activity.
To fulfill our legal obligations and enforce our terms and conditions.
Legal Basis for Processing
We process your personal information based on several legal grounds, including:
Your consent: We may process your information based on your clear consent for a specific purpose.
Performance of a contract: We may process your information to fulfill a contract with you, such as providing photography services you have booked.
Legal obligation: We may process your information where necessary to comply with applicable laws and regulations.
Legitimate interests: We may process your information for our legitimate business interests, provided these interests are not overridden by your data protection rights and interests, such as improving our services or for marketing purposes where allowed.
How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party companies and individuals who perform services on our behalf (e.g., payment processors, cloud storage providers, marketing service providers, print labs). These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset.
With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
The right to access the personal information we hold about you.
The right to request rectification of inaccurate or incomplete personal information.
The right to request the erasure of your personal information.
The right to restrict the processing of your personal information.
The right to object to the processing of your personal information.
The right to data portability (to receive your personal information in a structured, commonly used, and machine-readable format).
The right to withdraw your consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email or a prominent notice on our service, prior to the change becoming effective and update the information within this policy. You are advised to review this privacy policy periodically for any changes.
Contacting Us
If you have any questions about this privacy policy, please contact us at our physical address:
Studio Luz Imagem
456 Rua da Consolação, Suite 201
São Paulo, São Paulo, 01301-100
Brazil